FAQ
Q. Where are you located?
A. We are located in Saint Paul, MN, U.S.A., near the University of Minnesota. Our physical address is 2233 University Avenue West, Suite 200, Saint Paul, MN, 55114.
Q. Do you have any software system for test delivery via the Internet?
A. Yes! Please visit www.fasttestweb.com.
Q. Do you sell pre-made tests?
A. No, we do not sell pre-made tests designed with a "shotgun" approach for multiple purposes. Rather, we provide tools and services to help you develop tests specifically for your intended purpose.
Q. I have Windows Vista or Windows 7. Does this affect installation of ASC software?
A. Yes. To run the InstallShield installer for our software, you must right-click and choose "Run as administrator" — even if you are using an administrator account. The same must be done when unlocking the program. Detailed information is available here.
Q. I have installed the software and it asks for codes. What do I do?
A. Our software is shipped/downloaded as a "trial version" (also sometimes called a demo version), which is then "unlocked" for your computer, to protect against theft.
IF YOU HAVE NOT PURCHASED THE SOFTWARE: simply continue to use the software as the demo/trial version as noted.
IF YOU HAVE PURCHASED THE SOFTWARE, OR WANT TO PURCHASE IT: to unlock the demo/trial version to be fully functioning, please send the code numbers you are given, with your invoice number (or your payment information, if not previously purchased), to sales +at+ assess.com, or call 651-647-9220. We will then send you the activation code(s). An example of the unlock screen is shown below (some programs look different). Detailed information is available here.
Q. What exactly is a "demo/trial version" of software?
A. For most of our software, you can download a demo/trial version to evaluate whether it meets your needs. The demo/trial versions are the same as the full versions, but limited in time (trial) and/or functionality (demo). If you have a trial version, you can work freely during the trial period (for example, 7 days). When the trial period is over, the software will remain on your computer, but just not be usable. A demo version remains active and usable on your computer until purchased. If you wish to purchase at any time, simply contact us with payment arrangements and we will provide the Activation Codes needed to unlock the full version. There is no need to download the software again.
Q. I live a long distance from the United States. Do I have to pay to have my software shipped?
A. Much of our software does not need to be shipped! You can download it from our website, and simply have the license unlocked for your computer. Do not worry about having no CD as a backup; the versions of the software that are available for download are the same that are shipped on CDs, meaning that you can simply download it again in the future, or save the downloaded file on a USB drive as a backup.
Q. What is the difference between FastTEST, FastTEST Pro, and FastTEST Web?
A. FastTEST 2.0 is an item banker designed for paper-and-pencil test delivery or computerized delivery via a third party vendor. FastTEST Pro allows you to set up your own secure computerized testing labs. FastTEST Web is internet-based (through a browser), while FastTEST 2.0 and FastTEST Pro run only on a local PC, for increased test security.
Q. How do I order?
A. You can simply call us during business hours (0900-1700 U.S. Central Time). You can also place orders via the Web Store at any time by following these instructions:
1. On a product web page, scroll to the bottom and select the package and/or quantity desired. Click "Add to cart."
2. Continue shopping if you need more products. You can access your cart at any time with the "Shopping Cart" button in the upper-right of each page.
3. Once you are ready, click the blue "Checkout" button in the lower right.
4. If you already are a registered customer, access your account. There is a link between the cart contents and the Personal Information section of creating a new account.
5. If you are not a registered customer, please create a new account.
6. Select payment method. If you are paying by credit card, please provide that information. If you will be paying by institutional Purchase Order, please tell us so that we will hold your registration until the P.O. arrives. If you prefer sending your credit card information by fax or phone, let us know in the Customer Notes section.
7. If there are any special circumstances, please let us know in the Customer Notes section.
Q. How will my products be shipped?
A. We currently ship by FedEx.
Q. I am having problems with some software that I purchased from you. How do I get technical help?
A. First, please visit our Tech Support page here. The support site is organized by product. If you do not find the answer to your question there, phone us at the number below, or email support@assess.com
Q. Who should we contact with questions?
Purchases and customer service (including unlocking software you have purchased)
Consulting inquiries
General information
Technical support
Or call us at 651-647-9220.
A. We are located in Saint Paul, MN, U.S.A., near the University of Minnesota. Our physical address is 2233 University Avenue West, Suite 200, Saint Paul, MN, 55114.
Q. Do you have any software system for test delivery via the Internet?
A. Yes! Please visit www.fasttestweb.com.
Q. Do you sell pre-made tests?
A. No, we do not sell pre-made tests designed with a "shotgun" approach for multiple purposes. Rather, we provide tools and services to help you develop tests specifically for your intended purpose.
Q. I have Windows Vista or Windows 7. Does this affect installation of ASC software?
A. Yes. To run the InstallShield installer for our software, you must right-click and choose "Run as administrator" — even if you are using an administrator account. The same must be done when unlocking the program. Detailed information is available here.
Q. I have installed the software and it asks for codes. What do I do?
A. Our software is shipped/downloaded as a "trial version" (also sometimes called a demo version), which is then "unlocked" for your computer, to protect against theft.
IF YOU HAVE NOT PURCHASED THE SOFTWARE: simply continue to use the software as the demo/trial version as noted.
IF YOU HAVE PURCHASED THE SOFTWARE, OR WANT TO PURCHASE IT: to unlock the demo/trial version to be fully functioning, please send the code numbers you are given, with your invoice number (or your payment information, if not previously purchased), to sales +at+ assess.com, or call 651-647-9220. We will then send you the activation code(s). An example of the unlock screen is shown below (some programs look different). Detailed information is available here.
Q. What exactly is a "demo/trial version" of software?
A. For most of our software, you can download a demo/trial version to evaluate whether it meets your needs. The demo/trial versions are the same as the full versions, but limited in time (trial) and/or functionality (demo). If you have a trial version, you can work freely during the trial period (for example, 7 days). When the trial period is over, the software will remain on your computer, but just not be usable. A demo version remains active and usable on your computer until purchased. If you wish to purchase at any time, simply contact us with payment arrangements and we will provide the Activation Codes needed to unlock the full version. There is no need to download the software again.
Q. I live a long distance from the United States. Do I have to pay to have my software shipped?
A. Much of our software does not need to be shipped! You can download it from our website, and simply have the license unlocked for your computer. Do not worry about having no CD as a backup; the versions of the software that are available for download are the same that are shipped on CDs, meaning that you can simply download it again in the future, or save the downloaded file on a USB drive as a backup.
Q. What is the difference between FastTEST, FastTEST Pro, and FastTEST Web?
A. FastTEST 2.0 is an item banker designed for paper-and-pencil test delivery or computerized delivery via a third party vendor. FastTEST Pro allows you to set up your own secure computerized testing labs. FastTEST Web is internet-based (through a browser), while FastTEST 2.0 and FastTEST Pro run only on a local PC, for increased test security.
Q. How do I order?
A. You can simply call us during business hours (0900-1700 U.S. Central Time). You can also place orders via the Web Store at any time by following these instructions:
1. On a product web page, scroll to the bottom and select the package and/or quantity desired. Click "Add to cart."
2. Continue shopping if you need more products. You can access your cart at any time with the "Shopping Cart" button in the upper-right of each page.
3. Once you are ready, click the blue "Checkout" button in the lower right.
4. If you already are a registered customer, access your account. There is a link between the cart contents and the Personal Information section of creating a new account.
5. If you are not a registered customer, please create a new account.
6. Select payment method. If you are paying by credit card, please provide that information. If you will be paying by institutional Purchase Order, please tell us so that we will hold your registration until the P.O. arrives. If you prefer sending your credit card information by fax or phone, let us know in the Customer Notes section.
7. If there are any special circumstances, please let us know in the Customer Notes section.
Q. How will my products be shipped?
A. We currently ship by FedEx.
Q. I am having problems with some software that I purchased from you. How do I get technical help?
A. First, please visit our Tech Support page here. The support site is organized by product. If you do not find the answer to your question there, phone us at the number below, or email support@assess.com
Q. Who should we contact with questions?
Purchases and customer service (including unlocking software you have purchased)
Consulting inquiries
General information
Technical support
Or call us at 651-647-9220.